Tech companies have been enjoying great success over the last few years as the move to digital and online accelerates. However, one of the biggest challenges for tech providers in an already saturated marketplace, is standing out from the crowd and finding new and creative ways to engage with potential customers.
As Paul Silverglate of Deloitte stated in a recent interview with ZDNet, "The companies that are best able to work collaboratively and in a heterogeneous environment are the ones that are going to be the most successful".
The key to winning business is to focus your marketing strategy across multiple platforms and to ensure that when customers do come calling, they have a seamless experience, allowing them to easily understand your products and to have their questions and concerns answered and resolved quickly and efficiently. Get this right, and your prospects are far more likely to sign up as paying customers.
It can be a costly lesson to lose customers simply because they didn’t immediately get the assistance they were looking for and went somewhere else. Your products or services might be more than a match for the competition but if you can’t get that first point of contact right, it can all count for nothing.
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful”
Jeff Bezos
If you’d like to offer potential customers a better introduction, improve your conversion rate and ongoing customer service, then we can help you. Here at Live Web Chat, our powerful software combined with our professional team of agents work directly via your website, answering queries and engaging with clients the moment they ask a question.
How do you install live chat onto your website?
Adding Live Web Chat to your website is much easier than most people realise as all of the complex coding and software installation is managed from our end, meaning that we can have you up and running in 24 hours simply by sending you a short piece of Javascript code to add to your website. Our webchat software is also fully customisable so can be matched to the appearance of your website giving a seamless experience for the user and providing the confidence that they are dealing with an organization whose IT systems really are fully integrated and up to scratch.
Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.